Frequently Ask Question

Delivery costs are the costs incurred by Heazse and our logistics partners to bring your ordered items to the delivery addresses/pickup station indicated.

You can now manage your orders online through the My Orders section and request for cancellation, return, track your order, and much more. Cancellation is possible only before your order is Shipped. Once the order is shipped we cannot cancel, however, you can choose to reject the delivery of the item at doorstep.

To cancel your order please follow the simple steps below:

1. Log in to your Heazse account
2. Click on My Account in the top right corner of the Heazse homepage (Your name will appear here if you’re logged in)
3. Click on Orders in the drop-down menu
4. Click on SEE DETAILS to the right of the item
5. Click on SEE DETAILS to the right of the item
6. Click on CANCEL ITEM
7. Select a reason then SUBMIT

You can be rest assured that we are doing all that we can to get your order to you at the earliest. The delay is possibly due to the higher than normal volume of demand that we are currently experiencing.

You can check the status of your order anytime by following the simple steps below:

1. Log in to your Heazse account
2. Click on My Account in the top right corner of the Heazse page (Your name will appear here if you’re logged in)
3. Click on Orders in the drop-down menu
4. Click on SEE DETAILS to the right of the item

Once your item is picked, it takes between 1 to 3 days to be received at Heazse returns center, on receipt we will check the item as per the return reason given by you which may take up to 5 days and if validated, we will initiate the refund which may take up to additional 10 days.

You can track the status of your return anytime, just follow the simple steps below:

– Log in to your Heazse account
– Click on My Account in the top right corner of the Heazse homepage (Your name will appear here if you’re logged in)
– Click on Orders in the drop-down menu
– Click on SEE DETAILS to the right of the item.

Need more help? Contact us here.

Not to worry, we will try to reschedule your order for the next business day. We will make a total of 2 attempts to deliver the package, before canceling your order.

You can check the status of your order anytime by following the simple steps below:

1. Log in to your Heazse account
2. Click on My Account in the top right corner of the Heazse page (Your name will appear here if you’re logged in)
3. Click on Orders in the drop-down menu
4. Click on SEE DETAILS to the right of the item.

We sincerely apologize for any inconvenience caused. Please contact us here so that we can sort things out.

At the moment, Heazse does not offer replacement or exchange of an item. However, you can return an item and request a refund to be processed as a voucher. This will expedite the refund, and you can use the voucher to purchase a replacement on Heazse.

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Heazse provides the utmost security on your payments.

We only accept Naira.