Shipping and Returns
Here at Heazse, we make it a goal to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across Nigeria, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
• Processing time: Order verification, tailoring, quality check, and packaging. All orders are dispatched within 24 hours after the order is placed. Processing order and arranging the shipping will take an additional 24 – 72 hours.
• Shipping time: This refers to the time it takes for items to be shipped from our manufacturers to the destination.
– Orders are shipped by our delivery personnel through various and convenient transport companies. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time. There will be full tracking information available.
We do guarantee the best level of assistance in case you have any questions or issue with your shipping. Just email us at info@heazse.com and we’ll get back to you within 24 – 48 hours.
Returns
Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, in its delivered state, along with all of its parts and tags.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase. Cancellation of items/orders may be made before the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s).
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heazse.com
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@heazse.com
Reshipments and Refunds
You are entitled to apply for a Reshipment (the final choice will be made on a case-by-case basis) if your order is not delivered within 65 working days* from the time the order was picked up by the courier (this can be referred to as “the earliest update available on tracking information”).
To apply, you should send an email with your full name and order number to info@heazse.com, stating what the issue is.
Please, note that we will only accept requests made within 80 working days from the time the order was picked up by the courier.
*Working Days excludes Sundays, as well as all the Bank Holidays (public holidays in Nigeria).
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over N100,000 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.