HOW TO KNOW IF MY ITEM IS UNDER WARRANTY?
At times, things go wrong with these items. Luckily, our brands are committed to our customers as much as we are. They show that commitment through warranties.
Warranty ensures that if anything goes wrong, that is not the customer’s fault, your item can be repaired or replaced. Warranty is available on select brands and items.
How do I know if my item has a warranty?
On the item page, on the right of the item, there is a field for warranty.
If the item has a warranty, this field will be filled with the duration as shown below.
How can I activate my warranty ?
Within 15 days for all Heazse items.
Over 15 days since delivery and the item has no warranty
We will be unable to cover such items and you will be responsible for the cost of repair.
How do I go about servicing my item?
Please send the item(s) directly to the respective service center stated on the warranty card (if you have one) or given to you by our customer service team. For a prompt warranty claim kindly include all the accessories, information included in packaging and proof of purchase of item from Heazse (invoice).
If my item is within warranty duration, do I need to pay for repairs?
If your item is within warranty duration and is damaged by mechanical or electrical systems, you don’t have to worry about the repairing cost. You will be covered.
If my item is out of warranty duration, do I need to pay for repairs?
If your item is out of warranty duration, you will be responsible for the repair cost. We suggest that you repair the product at a service center authorized by the manufacturer for better quality services.