Terms and Conditions

General Terms and Conditions


Heazse operates an eCommerce platform website, with supporting logistics and payment infrastructure, for the sale and purchase of consumer products in Nigeria.
These general terms and conditions apply to buyers on the e-market and shall govern your use of the e-market and related services.
By using our e-market, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our e-market.

Registration and Account Obligations

  1. You may not register with heazse if you are under 18 years of age (by using our e-market or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age), heazse.com reserves the right to terminate your membership and refuse to provide you with access to heazse.com if it is brought to heazse e-markets notice or if it is discovered that you are under the age of 18 years.
  2. You may register for an account with our e-market by completing and submitting the registration form on our marketplace
  3. You represent and warrant that all information provided in the registration form is complete and accurate.
  4. If you register for an account with our e-market, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password.
  5. Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.
  6. We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same.


You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.

Use of Website

  1. You may:
    • view pages from our website in a web browser;
    • download pages from our website for caching in a web browser;
    • print pages from our website for your own personal and noncommercial use, providing that such printing is not systematic or excessive; and
    • use our e-market services by means of a web browser.
  2. Except as expressly permitted by these general terms and conditions, you must not edit or otherwise modify any material on our website.
  3. Unless you own or control the relevant rights in the material, you must not:
    • republish material from our website (including republication on another website);
    • sell, rent, or sub-license material from our website;
    • show any material from our website in public;
    • exploit material from our website for a commercial purpose; or
    • redistribute material from our website.
  4. Notwithstanding no 3 above, you may forward links to products on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.
  5. We reserve the right to suspend or restrict access to our website, to areas of our website, and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
  6. You must not:
    • use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity, or security of the website;
    • use our website in any way that is unethical, unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
    • hack or otherwise tamper with our website;
    • probe, scan, or test the vulnerability of our website without our permission;
    • circumvent any authentication or security systems or processes on or relating to our website;
    • use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;
    • impose an unreasonably large load on our website resources (including bandwidth, storage capacity, and processing capacity);
    • decrypt or decipher any communications sent by or to our website without our permission;
    • conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent;
    • access or otherwise interact with our website using any robot, spider, or other automated means, except for the purpose of search engine indexing;
    • use our website except by means of our public interfaces;
    • violate the directives set out in the robots.txt file for our website;
    • use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing, and direct mailing); or
    • do anything that interferes with the normal use of our website.

Disclaimer of Warranties And Liability

This website, all the materials, and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on heazse.com on an “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, heazse.com does not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate, or non-misleading.

Heazse will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, heazse.com website.

Heazse does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through heazse.com website; their servers; or electronic communication sent from heazse.com are free of viruses or other harmful components

Nothing on heazse.com constitutes or is meant to constitute, advice of any kind.

All the products sold on heazse.com are governed by laws of The Federal Republic of Nigeria and if Heazse is unable to deliver such products due to implications of the laws, Heazse will return or will give credit for the amount received by Heazse from the sale of such product, which could not be delivered to you.

You will be required to enter a valid phone number while placing an order on heazse.com. By registering your phone number with us, you consent to be contacted by Heazse via phone calls and/or SMS notifications, in case of any order or shipment, or delivery-related updates. Heazse will not use your personal information to initiate any promotional phone calls or SMS’.

Copyright and trademarks

This site is controlled and operated by Heazse Online Shopping Limited. All material on this site, including images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the Heazse.com website owned, operated, licensed, or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, noncommercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Product and Service Description

Heazse.com tries to be as accurate as possible. However, Heazse.com does not warrant that product or service description or other content of this site is accurate, complete, reliable, current, or error-free. If a product or service offered on Heazse.com itself is not as described, your sole remedy is to return it in unused condition.

Pricing and Typographical error

If Heazse.com comes across any difference in pricing resulting from typographic errors with regards to pricing or product/service information, Heazse.com shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 10-15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.

Cancellation of Order

Heazse.com reserves the right to cancel any order without any explanation for doing so, under a situation where Heazse.com is not able to meet the requirement of the order placed or order so placed/canceled does not comply with the Heazse.com policy or for any reason. However, Heazse.com will ensure that any communication of cancellation of an order is intimated within appropriate time to the concerned person and any applicable refund, will be made in a reasonable time.

Note that in the event of cancellation of a ‘pay on delivery orders, Heazse will not be liable in any form where the customer proceeds to receive orders following an earlier cancellation.

Data Privacy

  1. Buyers agree to processing of their personal data in accordance with the terms of Heazse’s Privacy and Cookie Notice
  2. Heazse shall process all personal data obtained through the marketplace and related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.

Breaches of These General Terms and Conditions

  1. If we permit the registration of an account on our marketplace it will remain open indefinitely, subject to these general terms and conditions.
  2. If you breach these general terms and conditions, or if we reasonably suspect that you have breached these general terms and conditions or any Heazse codes, policies or guidelines in any way we may:
    • temporarily suspend your access to our marketplace;
    • permanently prohibit you from accessing our marketplace;
    • block computers using your IP address from accessing our marketplace;
    • contact any or all of your internet service providers and request that they block your access to our marketplace;
    • suspend or delete your account on our marketplace; and/or
    • commence legal action against you, whether for breach of contract or otherwise.
  3. Where we suspend, prohibit, or block your access to our marketplace or a part of our marketplace you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

Entire Agreement

These general terms and conditions and the Heazse codes, policies and guidelines shall constitute the entire agreement between you and us in relation to your use of our e-market and shall supersede all previous agreements between you and us in relation to your use of our e-market.

Law and Jurisdiction

  1. These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.
  2. Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory

Limitation of Liability

  1. These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.
  2. Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory


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